Dot-Line Services

1. Call the Dot-Line Customer Service Center at 1-800-423-3780 for pickup requests. You can also make pickup requests online.
2. The CSR will take your pickup information, including the number of pieces, weight and destination ZIP code. Then the request is instantly transmitted to the dispatcher.
3. The dispatcher sends the appropriate driver and equipment. (With advance shipment information, Dot-Line can build more-direct loads, reducing transit times and handling.)
4. The driver then arrives for pickup with complete knowledge of your shipment and equipment requirements.

Tracking: You may track your shipments online. Simply enter a Dot-Line pro / freight bill number, your bill of lading number or your purchase order number, and you'll have access to up-to-date tracking information.

POD and BOL Documents:

  • You may get PODs and BOLs online.
  • Whenever you need to know who signed for a shipment or you need a copy of a document, use our automated shipping information system. Enter a Dot-Line freight bill number, bill of lading number or purchase order number, and we will send a copy of the document requested to your fax machine in minutes.

Rate Quotes: 

We make getting accurate rate quotes easy:

Service Standards:

  • You may view service maps and transit times online.
  • Or simply provide your shipment's origin and destination ZIP codes and/or cities on our automated shipping information system.

Claims Status and Assistance:

  • You may check claim status online.
  • Information regarding claim status is also available immediately through our automated shipping information system. Just enter a Dot-Line freight bill number or claim number.
  • Or you can speak directly to a CSR to receive a Claim Form, schedule an appointment for inspection of a claim, or be transferred to the examiner responsible for resolution of your claim.

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